WanderFella by GrainHour
Support
Questions, problems or ideas? Write to us.
Help us help you
- Tell us what happened and which iPhone you use. A screenshot helps.
- About your data or a purchase? Include the User ID from Settings → Advanced (tap it to copy). For a purchase, also include the Order ID from Apple’s receipt email.
In an emergency, call the local emergency number. We can’t help with emergencies by email.
Refunds
Payment and refunds are handled by Apple, so only Apple can give a refund. Go to reportaproblem.apple.com, sign in with your Apple ID and follow the steps to request one. If Apple refunds a Travel Pass, it stops working.
Common questions
Do I need an account?
No. There’s no sign-up and no account: open the app and go.
What is free, and when do I need WanderFella Pro?
In your home country, WanderFella is free and unlimited, within fair use. Abroad, tours, interpreting, menus and a few other features include free uses every day; when they run out, you can use bonus points or get WanderFella Pro with a 7- or 30-day Travel Pass. Finding a restroom, Location and Meetup are free at home and abroad. Details are in our Terms of Use.
When does my Travel Pass start?
You choose. It starts now unless you pick a later date and time, such as the morning you leave, up to 60 days after you buy it. Until it starts, you can change the time or start it right away: tap WanderFella Pro at the top of More. Once it has started, the time can’t be changed. You can have one pass at a time; when it ends, you can buy another.
I have a new iPhone, or I reinstalled the app. Where is my pass?
Use the same Apple ID, open Settings → Travel Pass and tap Restore purchases. One purchase works on up to five iPhones. If your pass still doesn’t appear, email us with the Order ID from Apple’s receipt.
I live abroad, and the app thinks I’m traveling.
The app treats the country of your App Store account as home. Email us your User ID (Settings → Advanced) and the country you live in, and we’ll set it as your home.
Do you keep my photos and voice?
Photos and voice from your tours are used only for live narration — we don’t keep them unless you choose to send us feedback. Menu photos are kept for 30 days (up to 90 if you extend the menu) so you can reopen the menu. See our Privacy Policy.
How do I delete my data?
In the app, go to Settings → Advanced → Delete My Data. It takes effect right away. Travel Pass records are kept so you don’t lose what you paid for. Details are in our Privacy Policy.
What is “Treat your guide”?
A tip, if you’d like to thank us: a coffee, a lunch box or a nice meal. It doesn’t unlock any features; at home, WanderFella is free either way.
How do I send feedback?
In the app, go to Settings → Advanced → Feedback, hold the button and say what you think. Or email us.
WanderFella is made by GrainHour (operated by Ching-Han Lee as a sole proprietor).